Help center

What can we
help with?

Getting started
12 articles
Connect a wallet, issue your first card, add to Apple Pay.
The card
18 articles
Virtual vs physical, design, expiration, replacements.
Spending
22 articles
Transactions, declines, refunds, holds, foreign currency.
Wallets & chains
9 articles
Supported wallets, switching chains, USDC bridging.
Security & privacy
14 articles
2FA, freeze a card, dispute fraud, KYC questions.
Account & limits
8 articles
Daily/monthly limits, profile, closing an account.

Popular

What everyone's reading.

01How do I add my SafeTap card to Apple Wallet?
02Why was my transaction declined?
03What's the foreign-exchange rate I'll get?
04Can I have more than one card?
05How long does the physical card take to arrive?
06I lost my wallet recovery phrase. What now?

Chat with us

Real humans, 24/7. Median response time: 2 minutes.

Email support

help@safebank.ai · Best for account or compliance questions.